Patrick > Thanks 

Patrick > Please hold one moment

Patrick > Since when is the problem Blake ?

Blake_ > last hour or so

Patrick > Thanks 

Patrick > Please hold one moment

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value today. Please let me know what you think .

Blake_ > let me get this straight

Blake_ > my connectoin is down

Blake_ > and you are trying to sell me on more services?

Blake_ > at the moment I am currently filling out a service request on embarq.com

Blake_ > why don't you get the services I AM PAYING for WORKING before you try to pitch something else?

Patrick > Im sorry for that Blake . Sure thing i wil

Patrick > will*

Patrick > Please continue to hold

Patrick > Did you try to reset your modem ?

Blake_ > no and that isn't the problem

Blake_ > both cable TV and internet are out

Blake_ > so the line is dead

Patrick > Please continue to hold 

Patrick > Are you home Blake ? this is for me to at least ask you to do some reset or at least turn on the modem
and let me know the status.

Blake_ > no my wife said the issue is present....the cable modem IS NOT THE PROBLEM

Blake_ > if the TV is dead, then the line is down

Patrick > Thanks , i need you to wait one more time

Patrick > While i create a ticket for this one

Blake_ > How long will it take to get resolved?

Patrick > Please wait Blake , since im just starting to create one . Cant tell for now. 

Patrick > Blake we need to send a technician over the place . May i have the best time of the day you will be available ?

Blake_ > tonight

Patrick > thanks 

Patrick > Please hold

Blake_ > ComcastBonnie@blakekrone there's an outage in your area right now. we're getting a tech
out now to get that fixed! Sorry for the interruption!

Blake_ > ignore sending a tech to my place, you guys need be informed...the
Twitter folks always have more up to date information than you do on the Live Chat

Patrick > Blake we are sorry for this . Our system updates from time to time . 

Patrick > Were going to cancel tech visit for this one .

Blake_ > Just leave the ticket open so the techs know of the issue, put a notice to have them
call me later/tomorrow to see if it is back up

Patrick > Okay Blake 

Patrick > Thanks and im sorry for all the trouble . 

Patrick > Any questions for now ?

Blake_ > nope, thanks

Patrick > Youre welcome

Patrick > So long for now and You take care . Please extend my regards to your love ones

Patrick > 

To close this chat,please click the close button at the top of your chat window.

Patrick > Thank you for choosing Comcast as you ISP and have a good one!
Comcast appreciates your business and values you as a customer.
Our goal is to provide you with excellent service.If you need further assistance, you can chat with one of our
Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com/.